Choosing the Best Location for Your Guardian | HomeCleanse
Guardian Guide · Support

Warranty, Support & Getting Help

Whether you’re mid-setup or just have a question, here’s how to find an answer fast, reach a real person, and understand what’s covered.

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Here to help

Answers when you need them

Reach a real HomeCleanse guide fast, and know exactly what is covered.

Answers when you need them

Start With The Guides

A lot of questions have a quick answer in the Guardian Resource Center. If you’re stuck on a specific step, these are the fastest places to look first.

Contact HomeCleanse Support

If a guide doesn’t cover it, reach out. You can call or text us any time, and a guide will help you sort out the next step.

Call or text 24/7

888-668-6653. A HomeCleanse guide will point you in the right direction.

Phone / text888-668-6653
EmailTo confirm
Support hoursTo confirm
Live chatTo confirm

Have This Handy

You don’t need any of this to reach us, but having it ready helps a guide get to an answer faster.

Before you reach out

  • 1
    Your Guardian’s serial number and firmware version.
  • 2
    A short description of what’s happening.
  • 3
    Photos or screenshots, if they’d help show the issue.
  • 4
    Anything you’ve already tried.

Warranty

Your Guardian is backed by the HomeCleanse warranty. The full terms will live here once they’re finalized: how long it runs, what’s covered, and what isn’t.

Coverage periodTo confirm
What’s coveredTo confirm
What’s not coveredTo confirm
Replacement policyTo confirm
Registration required?To confirm
? Common questions

Support FAQs

The ones we can answer now. The rest are waiting on official policy.

Still not sure?

Call or text us 24/7 and a HomeCleanse guide will help.

Call or Text Us →
What if my Guardian arrives damaged?+
Contact support as soon as you can and include photos of the shipping box, the packaging, and the device. That helps us make it right quickly. We’re confirming the formal policy and will add it here.
How do I order replacement parts?+
Replacement sensor capsules and approved accessories are available directly through HomeCleanse. On an active subscription, sensor capsules are replaced free after 24 months. Normal wear and tear and damage from user error are not covered. We’ll add direct purchasing links here once they’re ready.
Where do I find my serial number?+
It’s in three places: the barcode on the outside of the box, the insert or certificate inside the box, and on the Guardian under Settings, Device Details. We’re confirming the exact location and will add a photo.
Next steps

We’re Here To Help

Call or text any time, or head back to the Resource Center to keep going.

Continue Setup Contact Support Resource Center