How Can We Help?
Whether you’re setting up Guardian, troubleshooting an issue, or looking for documentation, we’re here to help. Search below or browse by topic.
Troubleshooting
Find solutions to common setup, connection, and performance questions.
Troubleshoot →Guides
Step-by-step guides for installation, maintenance, networking, and everyday ownership.
View Guides →Downloads
Product documentation, printable guides, specifications, and installation resources.
Browse Files →Frequently Asked Questions
Quick answers to the questions Guardian owners ask most often.
View FAQs →Contact Support
Need a helping hand? Our support team is here whenever you need us.
Contact Us →Popular Guides
Find the right walkthrough for what you’re doing. Each one links to a full guide.
Installation
3 guidesChoosing the Best Location
Learn where Guardian performs best and which spots to avoid for the most accurate monitoring.
View Guide →Connect to Wi-Fi
Step-by-step instructions for connecting Guardian to your home’s wireless network.
View Guide →Connect via Ethernet
Connect Guardian using Ethernet when a wired connection is preferred.
View Guide →Maintenance
3 guidesGuardian Care & Maintenance
The simple habits that help Guardian keep delivering reliable insights for years to come.
View Guide →Replacing Sensor Capsules
Learn when sensor replacement is recommended and follow the installation process.
View Guide →Updating Guardian Firmware
Keep Guardian up to date with the latest performance improvements and features.
View Guide →Understanding & Support
3 guidesUnderstanding Your Readings
Learn what each measurement means and how to interpret changes over time.
View Guide →Understanding Your Dashboard
See your live readings, trends, alerts, and device status, all in one place.
View Guide →Warranty & Support
Coverage, returns, and how to reach a HomeCleanse guide when you need one.
View Guide →No results for “”
Try a different term, or browse every guide.
Troubleshooting
Guardian acting up? Start at the hub, or jump straight to the area that matches what you’re seeing.
All Troubleshooting
Every Guardian issue in one place: power, connection, readings, and sensors.
View Guide →Wi-Fi Troubleshooting
Won’t join Wi-Fi or dropped offline? Get Guardian back on in a few minutes.
View Guide →Ethernet Troubleshooting
Wired connection help, from cables and ports to settings, step by step.
View Guide →Advanced Networking
Firewall, static IP, and BACnet guidance for managed or enterprise networks.
View Guide →Frequently Asked Questions
Find quick answers to some of the questions Guardian owners ask most often.
Still have a question?
Call or text us 24/7 and a HomeCleanse guide will point you in the right direction.
Call or Text Us →Guardian Care Guide →
Sensor Replacement Guide →
Learn About Moving Guardian →
Firmware Update Guide →
Browse Downloads →
Downloads
Product documentation, printable guides, and installation resources, ready to print or keep on hand.
Guardian User Guide
Complete documentation covering Guardian setup, operation, and everyday use.
Download PDFGuardian Care Guide
Simple maintenance recommendations to help Guardian keep performing at its best.
Download PDFGuardian Product Specifications
Detailed technical specifications, supported measurements, and sensor information.
Download PDFInstallation Sheet
A quick reference for powering, mounting, and installing Guardian.
Download PDFPlacement Checklist
Best practices for selecting an installation location that supports accurate monitoring.
Download PDFWe’re Here Whenever You Need Us
If you can’t find the answer you’re looking for, our team is happy to help. Whether it’s a question about setup, maintenance, your readings, or anything else, we’ll point you in the right direction.
Contact Support
Speak with a member of the HomeCleanse team for personalized assistance.
Contact Support →Email Us
Send us your questions and we’ll respond as soon as possible.
Email HomeCleanse →Return to Guardian Companion
Head back to the Guardian Companion home to keep exploring resources.
Return Home →Prefer to talk right now? Call or text us 24/7.
Let’s find your next step
Call or text 24/7 and a HomeCleanse guide will point you in the right direction.
888-668-6653 [email protected]